We restrict the personal data gathered from our users to the minimum and only collect that information when you provide it directly to us.
We collect information about you when you complete you sign up for a prodflow account. Information gathered will be restricted to contact information and billing details in the case you decide to become an active prodflow subscriber.
We use the personal information gathered to continue providing the service, such as authenticate you when you log in, provide customer support, to process billing transactions and to operate and maintain the service.
We may also use your information to resolve technical issues you might find and to respond to your requests for assistance.
We rely on your contact information to communicate with you via email and also from within the prodflow online platform. Such communications may include confirming your purchase or subscription renewal, reminding you of subscription expiry date, responding to your inquiries, questions and requests, providing customer support and sending you notifications regarding technical information on app updates, security alerts and administrative messages.
We may want to use information related to you for distinct purposes such as to publish testimonials or featured customer stories to promote our services. Your permission and consent will always be demanded by prodflow and it is within your rights to deny our request.
We share information with third party affiliate companies that help us operate, provide, improve, customize, support and market our service.
We work with third-party service providers to ensure website and application development updates as well as hosting, maintenance, backup, storage, virtual infrastructure, payment processing and other services which may require them to access the personal information you have provided to prodflow. In the eventuality a prodflow partner needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Information storage and security
We use the most advanced data hosting service providers, ensuring the highest degree of confidence that every information we collect is protected and secured.
We retain your account information for as long as your account is active and a reasonable period thereafter for the case you decide to re-activate your membership. Additionally, we also retain information that is necessary to comply with legal obligations, resolve disputes, enforce agreements, support business operations, and to continue to develop and improve the prodflow service.
If you disagree with any changes to this If you have questions or concerns about how your information is handled, please contact us by email at [email protected]. [email protected].